01. Defining Problem
As leaders or team players, we are decision-makers. The root cause of bad decision making is bad information, or more accurately; unsaid feedback – especially unpleasant truths. Practicing sharing feedback, even bitter – increases situational awareness and builds feedback muscle.
Feedback is often badly delivered, poorly phased, and feels unfair – which makes it harder for both feedback giver and receiver. Without proper tools or setup, this can prove rather costly and harmful.
02. Exploring Solution
Build a tool for high performing teams. With self-awareness, humans are equipped to make better decisions. Research has shown that while getting a lot of feedback doesn’t guarantee better performance, but not getting any feedback is correlated with failure. Feedback is data to help you make better decisions.
Candid feedback brings awareness of your strengths and shortcomings. It challenges you to learn, improve, and grow as an individual, team, and organization. The Feedback App is built to help make the process of giving and receiving feedback easier.
03. Design Process
Met with the team and determine what key features needed to be part of the app, encouraging users to give feedback with ease and safely. The app has to be simple to use and above all, any user should feel secure and confident giving candid feedback.
Team Setup
Designer
Engineers
Project Managers
Key Features
User Interface and Flow
Easy to use and navigate, which focuses more on the user experience with a simple user interface.
App Features
Over time, we introduced a lot of new features to the app like Filters, Meeting Tags, the ability to add external people who aren’t in your organization, and Reporting capabilities.
Filter option helped to narrow down the feedback you are looking for a particular team or employees within a team. Reporting helped to keep track of any inappropriate comments or abuse, which facilitated secure and safe use of the app.
Self-service Sign Ups
A user flow to sign yourself and your team up for the feedback app without the need of anyone contacting our HR and tech departments. Easy to follow steps so you can be up and running in no time.
Landing Page
Designed a Feedback App landing page; which explains the core app, its features, pricing with resources, and videos. An informative page to explain the app in detail and how it can play a vital role in workplace engagement with the power of candid feedback.
04. The Impact
Providing meaningful real-time feedback help the receivers to work on their backhands and improve on their personal growth. The introduction to upvote and downvote identifies the most useful feedback and provide areas of focus. All the feedback is transparent to the entire company, which encourages the culture of learning.
